You will receive confirmation of your order in your email immediately after your order. If for some reason you have not received an order confirmation within 24 hours of your order, please contact e-mail at verkkokauppa (at) heirol.fi.
We will send your order within 1 to 5 business days and it takes 3-10 days to arrive.
Delivery and shipping costs inside Finland (€):
Free home delivery for orders over 120 € Home delivery under 120 € orders is 10 € Deliveries inside Finland to the nearest Post Office or Pick Up point 5.90 € Free delivery to the nearest Post Office of Pick Up point for orders over 70 €
Shipments in EU outside of Finland 19.90 €. At the moment, we deliver to the Schengen area as well as England.
Wishing to ship outside Europe? Kindly contact info@heirol.fi
RETURN AND EXCHANGE POLICY
The products you have purchased have a 14-day refund and return right provided that the product has not been used or washed and is in the original packaging. The return time is calculated from the receipt of the product. If you want to return the product you ordered, please contact us at: verkkokauppa@heirol.fi . This ensures an effortless return process. HEIROL will be responsible for the return costs if the refund is made as a non-refundable customer return in accordance with HEIROL’s instructions.
Features
5-year warranty
The HEIROL product warranty covers manufacturing and material defects and is valid when the product has been used in normal household use without clear signs of misuse (such as excessive force, abuse, intentional damage, etc.) and when the product has been used and maintained according to the instructions. Read more (link to warranty terms page).
Dishwasher safe
The product can be washed in a dishwasher.
For pans we however always recommend hand washing for optimal washing results.
