Remove the label and wash the pan by hand. Always use a nylon
plastic or wooden tools. Wash after use and dry
carefully. Hand washing extends the service life. Do not use abrasives
detergents or e.g. steel wool for cleaning.
Deliveries and returns
DELIVERY
You will receive confirmation of your order in your email immediately after your order. If for some reason you have not received an order confirmation within 24 hours of your order, please contact e-mail at verkkokauppa (at) heirol.fi.
We will send your order within 1 to 5 business days and it takes 3-10 days to arrive.
Delivery and shipping costs inside Finland (€):
Free home delivery for orders over 120 € Home delivery under 120 € orders is 10 € Deliveries inside Finland to the nearest Post Office or Pick Up point 5.90 € Free delivery to the nearest Post Office of Pick Up point for orders over 70 €
Shipments in EU outside of Finland 19.90 €. At the moment, we deliver to the Schengen area as well as England.
Wishing to ship outside Europe? Kindly contact info@heirol.fi
RETURN AND EXCHANGE POLICY
The products you have purchased have a 14-day refund and return right provided that the product has not been used or washed and is in the original packaging. The return time is calculated from the receipt of the product. If you want to return the product you ordered, please contact us at: verkkokauppa@heirol.fi . This ensures an effortless return process. HEIROL will be responsible for the return costs if the refund is made as a non-refundable customer return in accordance with HEIROL’s instructions.
Features
3-year warranty
HEIROL product warranty covers manufacturing and material defects and is valid when the product has been used in normal household use without clear signs of misuse (such as excessive force, abuse, intentional damage, etc.) and when the product has been used and maintained according to the instructions. Read more (link to warranty terms page)
Hand wash only
Hand washing extends the product's lifespan. Wash the product with dishwashing detergent and a brush/sponge after each use.
Non-toxic, no PFAS-chemicals
The product is 100% PFAS-free and contains no chemicals harmful to nature and humans. The product is PFAS-free from production to the final product. HEIROL is the first and so far the only Finnish company to sign the ChemSec initiative to ban the use of all PFAS chemicals in the EU by 2026.
